Terms and conditions

Please note: these terms are still being worked on. Anything in square brackets will be filled in once the details are known.

Article 1: Definitions

In these terms and conditions the following terms are used with the meanings given below, unless expressly stated otherwise.

Therapist: Paula Valk.
Client: the adult receiving support at Mind-Body-Therapie Valk.
Support agreement: the support agreement between Mind-Body-Therapie Valk and the client.
Mind-Body-Therapie Valk: practice for haptotherapy, psychosocial support, dietetics & nutrition and relationship counselling.

Article 2: General

Support at Mind-Body-Therapie Valk is not a substitute for medical treatment, medication and/or other regular care.
Mind-Body-Therapie Valk has no diagnostic authority.

Article 3: Support agreement, confidentiality and privacy

Mind-Body-Therapie Valk has a duty of confidentiality.
Before the support begins, the client is asked to complete and sign a support agreement and a registration document. In doing so the client explicitly consents to personal data being recorded in the support agreement and the client file.
The Dutch Medical Treatment Contracts Act (WGBO) applies to this support agreement. Among other things it governs: the right to information, the consent required for treatment, the obligation to keep a client file, the client’s right to inspect that file, and the confidentiality of client data.
The support agreement has two parts: (a) therapist and client enter into a working relationship for a given period; (b) the support relates to the question and the goals brought in by the client, which may be adjusted during the process.
By completing the support agreement the client consents to personal data being recorded. The file is kept for 20 years in line with the statutory retention period (for clients under 18, from their 18th birthday).
Dutch law applies to all agreements with Mind-Body-Therapie Valk.
For the most effective support it may be necessary to obtain information from, or provide it to, for example the general practitioner, the occupational physician, a life partner or fellow therapists. This only happens after written consent from the client, and only for the episode of complaints concerned.
Where there is imminent danger to the client or those around them, Mind-Body-Therapie Valk reserves the right to provide relevant information to authorised persons or bodies if danger can thereby be prevented.
Adverse consequences of withholding information in the file, whether at the general practitioner or at Mind-Body-Therapie Valk, are for the client’s account.

Article 4: Payment terms

These payment terms apply to all support agreements between the client and Mind-Body-Therapie Valk.
The rate per session is set out in the support agreement. The client receives a digital invoice, payable within 14 days.
Rates for contact with people involved with the client (telephone, email and the like) and for drawing up handover reports or files are agreed in advance. These costs are not routinely reimbursed by health insurers.
Mind-Body-Therapie Valk reserves the right to adjust the rates annually on 1 January.
If an invoice is not paid on time, a payment reminder may be sent. If payment is still not made within 14 days after that, Mind-Body-Therapie Valk is entitled to take debt collection measures; the costs are for the client’s account.
In the event of arrears, further support may be suspended until the payment obligation has been met, unless the nature of the support makes this inappropriate.

Article 5: Cancellation

If an appointment is cancelled less than 36 hours before it starts, Mind-Body-Therapie Valk has no choice but to charge the costs agreed in advance.

Article 6: Ending the agreement

The agreement may be ended when: therapist and client jointly establish that no further sessions are needed; the client indicates they no longer want a session; the therapist indicates she can no longer provide sessions; the client repeatedly fails to keep to the arrangements made; or the therapist takes the view that she is not competent to support the client, for example because of a contraindication.

If the therapist ends the agreement part-way through, she will point the client towards where suitable help can be found.

The agreement ends automatically if no new appointment has been made for more than 3 months after the last session, unless agreed otherwise.

Article 7: Crisis care

Crisis care is not available at Mind-Body-Therapie Valk. In a crisis, the client or those close to them can turn to the general practitioner or the out-of-hours GP service.

Article 8: Code of ethics

Mind-Body-Therapie Valk acts in accordance with the professional code of ethics of the professional association or associations it belongs to.

Article 9: Liability

The client behaves as a guest and observes the therapist’s house rules. There is no smoking during a session and no alcohol or drugs are used. Damage to the therapist’s property caused by the client is recovered from the client. Assault of the therapist is always reported to the police.
Mind-Body-Therapie Valk is not liable for damage to the client’s property arising from entering or parking at Hoofdstraat 92, 7011 AG Gaanderen, nor for other damage arising from entering the practice or using the facilities.

Article 10: Wkkgz

The therapist is affiliated with [ still to be added: name of professional association ]. If the client considers that the support has been careless or wrong, a complaint can be made. The client is asked to discuss the complaint within the practice first and to raise it with Mind-Body-Therapie Valk by email.

If the complaint cannot be resolved that way, it can be submitted to [ still to be added: name of disputes body ]. Mind-Body-Therapie Valk has arranged the Wkkgz requirements through [ still to be added: name of professional association ]. Information about the complaints procedure is available there.

Article 11: Changes and where to find these terms

The client receives the terms and conditions as an annex to the support agreement. By signing the support agreement the client accepts the terms and conditions.
The terms and conditions are also published at www.mind-body-therapie.info.
Mind-Body-Therapie Valk may change or add to the terms and conditions at any time, without prior notice.

Drawn up on [ still to be added: date ], in Gaanderen.